Extra Space Storage - 2062 - Katy - Stockdick School Rd

Karla cecilia Diaz valencia

March 5, 2026

Extremely frustrating experience. If I could give zero stars , I would I have been unable to access my storage unit for over two weeks and the issue is still unresolved. I spoke with the branch manager hoping to get help, but she has not helped resolve the problem at all. She gave me her phone number, but my calls are constantly diverted and she does not respond to my messages. I have tried reaching out multiple times with no response. The most frustrating part is that I have equipment inside my unit that I need for my business. Because I cannot access it, my sales and work have completely stopped — and I am still paying for the unit. The lack of communication and customer service here is extremely disappointing. I hope management takes this situation seriously and actually addresses how customers are being treated.

Manuel Ortega

March 5, 2026

I am extremely disappointed with the service at Extra Space Storage. I have been trying to reach the manager for over a week because my storage unit gate is stuck and I cannot open the unit. I have called multiple times, left messages, and sent emails, but no one answers the phone and no one replies. As a paying customer, it is unacceptable to be completely unable to access my own storage unit while receiving zero support from the facility. Customer service and communication are clearly lacking here. If management cannot respond to urgent issues like a locked or stuck unit, it raises serious concerns about how this facility is being operated. I hope someone from corporate reaches out immediately to resolve this issue because at this point the lack of response is extremely frustrating

Roy Warren

April 22, 2026

This place sucks I do not recommend going here Legoland and changing the prices constantly

Ms Imman

I had a great experience at Storage Express thanks to Kelsey. She was incredibly helpful, walking me through unit sizes, pricing, and security features. What impressed me most was her attention to detail and friendliness. Kelsey made sure I felt confident in my choice and even offered tips on maximizing space. The facility is clean and well-maintained, but the standout was the exceptional customer service. If you're looking for storage, she really went above and beyond!

Alejandra Torres

We are extremely pleased with the exceptional service provided by Chelsea, our office manager at the storage facility. Chelsea consistently goes above and beyond to ensure that all our needs are met with efficiency and professionalism. Recently, we encountered some issues with our storage unit #18, and she made sure we were taken care of promptly and thoroughly. Her proactive approach in addressing and resolving our concerns was truly impressive. She kept us informed every step of the way and ensured the necessary repairs were completed swiftly. Her friendly demeanor, attention to detail, and dedication to customer satisfaction make every interaction a pleasant experience. We highly recommend storage express only because of Chelsea for her outstanding performance and unwavering commitment to excellence.