CubeSmart Self Storage - Fort Worth - 3969 Boat Club Rd

Victoria Dubon

May 30, 2026

Called at 2:41pm to confirm the details of the reservation I made a week prior. Alisha confirmed my unit came with 1 month free. I inquired about moving in 1 week early and she said it was fine as the month free starts when you move. She also confirmed I would only pay for a new lock (and I already knew about the admin fee), since the first month was free - I told her I would be on my way, I arrived 40 minutes later. Upon payment, the total came to nearly $90. She then said the month free promotion was no longer available and I would only get 1/2 off - I either take it at that price or rent a larger, more expensive unit, and get the month free. Claimed IT changed the promotion and she couldn't do anything about it. Lovely way to start a new lease.

Hannah Montana

November 7, 2025

Don’t rent here or with this company. They are unethical and will scam you. I rented an interior, climate controlled unit for over a year. I came back to plastic being melted all over my things and almost every item in my unit damaged due to heat. When I brought this up to the front desk, they stated that no one else has had an issue, taking no accountability. I was gone for over a year, there are no outlets in the unit, and it could have been nothing aside from excess heat damage and the product not being as described. Absolutely no “climate control”. Also, upon renting they increased the price of my unit significantly at random because it’s a month to month contract. I had to call and negotiate to get it back down to a somewhat reasonable price. Their staff is completely unprofessional and lacks basic customer service. Do not rent here unless you want to be scammed and have all of your items damaged.

Marc

Booking online and being able to pick up lock and entry code with the office being closed, made it easy. Have used cube smart several times in the past and always had great service

Wendy Jernigan

September 23, 2025

This location is in there own world .. the short tiny lady that runs the place lives out front on location of the facility,. Can’t physically do her job due to her stature… the Hispanic assistant to the mgr.. is absolutely the rudest most ignorant helper period.. she’s rude to everyone always talking shit under her breath about people and being completely disrespectful to everybody while both ladies look to be selling prescription pain medicine from the mgrs apt in front.. they don’t do there job right.. there’s no one available if u have an emergency like trying to secure ur unit door because they all keep snapping off the cable and falling on me .. looks like the tiny lady’s son is supposed to be there’ maintenance but is always gone.. I believe he picks the pills up for the 2 girls…they acted like I did something to the unit.. rediculous.. I’ve already contacted there supervisor Carmen.. and a full investigation is promised.. hope she keeps her word

Marina C

I didn't catch the ladies name, but she was SO HELPFUL when I was visiting my business' unit. I was so lost and she guided me in the right direction. Property is clean and SAFE!