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Hidden Creek Storage

9575 Hidden Bluff WaySandy, UT 84070(512) 361-1686

0.5 out of 5 - based on 2 reviewsHidden Creek Storage

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10' x 25'Unit
  • Ceiling: 8ft
  • Interior
2 left at$199.00per month
Customer Reviews of this Facility (2)
They don’t care about you
These units began to have issues with theft and looting earlier in the year. The unit company was made aware. They had supposedly “increased security” by putting new disc locks on the doors instead of automatic garage door openers. My new lock was installed only to have a pad lock on it, not a disc lock. This was not made aware to me. No surprise my unit was broken into and everything inside was stolen. I lost over 7,000 of property. The company couldn’t care less. They claim it wasn’t their fault. And yet I still have email and text chain proof they didn’t install cameras in a timely manner or the disc lock they had previously stated. They just want to scam you and take your money. DO NOT RENT FROM THEM.

Hidden Creek Storage

Price - 3/5
Paperwork - 3/5
Service - 1/5
Cleanliness - 1/5

Manager's Response

We are sorry that you feel that way. We did experience some hiccups while switching out the door latches and moving to a disc lock at all 60 of our units. Logistically it became difficult to track which doors had been done and it was more of a difficult task than we had imagined as we did this through the pandemic and through two different garage door contractors(the first one jumped ship and did not complete the task). We apologize for any inconvenience that may have caused anyone that was renting from us at that time. Our storage facility is now more secure than it ever has been as we just invested over $15k into new high definition security cameras, 6 total. We also improved the lighting. We take security serious and hope that moving forward we will no longer have issues. Thanks again for your feedback, please give us a call if you have any further questions/concerns.
Cop Callers
rented a storage unit from Hidden Creek Storage on Friday March 26. I moved in that day and returned 6 days later. After being in my storage unit a gentleman drove up to my unit and introduced him self as the manager. He asked me to open up my storage unit as he had received 2 complaints of people living in my storage unit. I opened up the unit and showed him how false his complaints were. He then left only for me to receive an text message 30 minutes later telling me that I had violated my lease agreement by loitering and was in the use of cameras and motion detectors. The text goes in to say that I have 1 hour to vacate the premises With all my belongings or the police would be called. This company had zero evidence of these fake accusations. I tried calling the phone number that texted me, only to hear a generated message saying that this number was a text only number . I explained that the manager had just came and we spoke about him saying he had received complaints about us and he checked everything out and left. I believe that this company illegally does this frequently to profit off of customers . They don’t have cameras up to support all the fake claims they were making. They accused me of loitering and I had only been there for 30 minutes waiting for my uhaul to show up wirh all of my belongings. I was forced to leave and they gave me no options whatsoever. They claim that they will refund me my money as I just paid $220 less than one week prior. I think this company needs to be investigated for illegal practices

Hidden Creek Storage

Price - 3/5
Paperwork - 3/5
Service - 1/5
Cleanliness - 3/5

Manager's Response

These storage units are located in a community where people live. We had multiple reports of Chad hanging out in his unit with motion sensors set up outside and a portable camera set up outside his unit. This is highly unusual and unacceptable behavior. We have had many problems with people not using their storage unit for its intended purposes so we have a zero-tolerance policy. If the unit is not being used for storage then we kindly ask you to move out. This is what we did with Chad and we refunded the full amount he paid us. No scam going on here.
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