Springville Self Storage West

Jentry Cody

June 2, 2026

I would not recommend this company. They refused to return our deposit because they claimed a key was missing, even though we never lost a key. The issue appears to have stemmed from an employee failing to properly document that we were only given two keys in the first place. Rather than investigating the discrepancy or taking responsibility for a possible mistake in their records, we were simply told that the employee “doesn’t work here anymore” and that “a contract is a contract.” Apparently, that means I am expected to pay for an employee’s mistake. When we tried to resolve the issue, we were met with rude, unprofessional, and sarcastic responses rather than respectful customer service. One response we received was: “I applaud that you moved your stuff out prior to the next billing, that’s how you lose a little of the deposit to avoid paying for an additional month. Very smart.” This came across as condescending and inappropriate, especially from a business that should be focused on resolving customer concerns. They also accused my husband of entering the property without a code, despite the fact that he used the required access code. Instead of reviewing their records and looking into the situation, they were quick to make accusations and dismiss our concerns. Overall, the experience was frustrating and disappointing. We were charged for something we did not do, blamed for errors that appear to have been caused by their own staff, and treated disrespectfully when we questioned it. I would strongly encourage anyone considering this company to keep detailed records of all communications, contracts, and transactions.

Jakob DeLlamas

Fantastic experience, they were super flexible with us! Great facility, very clean, and the people working there were so nice! KC and Bailey are awesome

Kim McNamara

We got our first sheds in May of 2022 when our Landlord sold our home on short notice. It was a chaotic and turbulent time for us, and we had a hard time finding storage. We walked into this office and was quickly greeted with a smile and a "How can I help?" from Betsy. She was so helpful and walked us through the process, showed us our options and got us out the door quickly. The units we rented (1 climate control, one not) were clean and secure. We have used them for 2 years now, and just went in to arrange to condense those two sheds to one climate control shed. We were happy to see that Betsy was still there. She was patient and talked through all of our options with us and worked through the paperwork with us. The computer had some issues, but she was patient and thorough with figuring those out, and really went the extra mile to make sure everything got documented correctly and we were good to go. Any challenges we have had over the last couple of years have been quickly, efficiently and kindly worked through. We love having our storage here, it feels secure, safe, clean and friendly. We have never had any trouble with security, pests or interactions with staff or other storage users. This is a great facility! And Betsy is the BEST! :)

Abby Wolfe

Had a great experience storing here for a few months! Staff was always so friendly and helpful, they walked me through the check-in process over the phone since I would be arriving from out of town after hours. Both move-in and move-out was simple and smooth! The facility is clean, well maintained, and felt safe; our belongings were protected and stayed in perfect condition while stored here for about 8 months. Overall great experience!

Neil Murray

I had the pleasure of working with Betsy, who walked me through the entire process of renting a unit. She was skilled, knowledgeable, and incredibly friendly, making the experience smooth and pleasant. Betsy has an outstanding work ethic and provides excellent customer service. In fact, I would 100% follow her to a new place if she decided to move on. It's clear she is a valuable asset to any team, and I hope the management recognizes and appreciates her contributions before she makes any decisions to leave.