Miss Shannon delivered truly world-class customer service from start to finish. From the moment I interacted with her, it was clear she genuinely cares about people and takes pride in what she does. She was professional, patient, knowledgeable, and went above and beyond to make sure everything was handled smoothly and correctly. Any questions or concerns I had were addressed with clarity and respect, and she never once made the process feel rushed or transactional. Her attention to detail, positive attitude, and willingness to go the extra mile set her apart in a major way. It’s rare to come across someone who combines excellence, integrity, and kindness so effortlessly. Because of Miss Shannon, my experience was not just good — it was outstanding. She is an absolute asset to her team, and I would highly recommend her to anyone looking for top-tier service.
Title: Poor Treatment and Lack of Assistance for Disabled Customer
I recently visited to close out my mom 10x8 storage unit. As her being a disabled customer, I came to help her move everything out, and together we emptied the entire unit on our own.
When it came down to just two heavy items that I physically couldn’t lift, I politely asked the staff if someone could help move them or if I could simply leave them behind for disposal or donation in their dumpster. I made it clear that I didn’t care what happened to them—I just couldn’t move them myself..
Instead of understanding or offering any kind of solution, I was told no, and that I couldn’t use their dumpsters or leave the items behind. I was told I’d need to find someone else and somewhere else to dump them. The lack of compassion and flexibility in that response was incredibly disappointing. I don’t want to say it was a racial issue or a disability issue but there definitely was discrimination toward us. Lack of help , lack of information , lack of anythingwhen asked for any type of help or assistance. Being a storage facility they should have on hand information to give guest on situation like this. Like a list of dumpsters or companies to help. I was giving you can’t throw stuff in out dumpsters because we pay for them to pick things up.
For a company that serves the public, especially people who may have physical limitations, this level of indifference is unacceptable. A small act of empathy or a simple helping hand would have made a huge difference.
I hope management takes this feedback seriously and provides better training for staff on how to handle situations involving customers with disabilities—with respect, understanding, and basic human decency. Important safety inspections are overdue. The fire extinguisher tag is still marked 2024, and the elevator certification expired in October 2025. These are basic safety requirements that should be updated immediately. First time in yrs I have I ever interacted with staff. I also will take this up with corporate and the Better Business Bureau.
Shannon was very helpful, thorough, patient, kind, and very knowledgeable! This is my first time using a storage facility and she made the process flawless! She answered all of my questions AND she took the initiative to provide information that I wouldn’t have known to ask. Thank you Shannon for exceeding my expectations! Peace and Grace
Shannon at Extra Storage Space was excellent!
She was extremely informative, patient, and made the entire process smooth and stress-free. She took the time to answer all of my questions, explained everything clearly, and made sure I was comfortable with my unit choice. Her customer service was top-tier. Highly recommended!
I was pleasantly surprised by the condition of this climate controlled facility. Super clean everywhere. The elevator is big enough for everything and the flat carts provided make moving things in and out a breeze. With the app, the doors open with a touch. No need to enter codes. They provide a lock, which is nice, and there is enough room to maneuver through the hallways even with awkward sized items.
Highly recommend!
29 in fees
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