Extra Space Storage - 7693 - Richmond - Parham Rd

Jason Garmon

May 11, 2026

Great unit. I liked the Bluetooth gate entry. Price (initially) was fare. That’s why 4 and not 5 stars. Paid $120/mo from the start. Business as usual, then I get an email saying the following week my payments will jump to $235, causing me to rush and move out late at night to avoid that. I followed the app instructions for confirming move out and made sure to do all phases of move out confirmations through the app, in time before next billing cycle. Noticed two days later I was charged $230 for the following month, even though the app shows me as no longer having any units. I will say, to their credit, Eric, I believe, who answered when I called, quickly helped me reverse the charge and was nice about it. I would rent here again, but I’d want to be more clear on what my payment is and for how long before they can up the charges.

Maggie Dinh

Fast and easy to rent! Got to the unit and it was clean and all ready to move in. In fact, it’s actually one of the cleanest storage facilities that I’ve ever been to. Eric, the manager, met me at the unit to make sure everything was good to go. He is very friendly and made the whole experience that much more fantastic.

Tonya Milling

Great experience at Extra Space Storage. We ran into a few unexpected kinks on our end during our move, and Eric was incredibly helpful in working everything out smoothly. He was responsive, flexible, and made a stressful situation much easier. Really appreciated the excellent customer service. Highly recommend!

B Herrick

Had a great experience to sign up for a storage unit at the Parham Rd location. Mike was extremely helpful and professional in getting the unit set up for us. I highly recommend using Extra Space Storage. Thank you for your assistance!

Chanel Babe-Gina

My 1st in person interaction and it was A+. On Monday, I talked to one staff member who was helpful and friendly. She gave me clear information for what I needed. The next day, I called the office and she had communicated everything to Eric. I went to the office and everything was handled seamlessly.