New Frontier Self Storage - Hudson

Quentin Berhow

July 9, 2026

I had rented through KO storage for about a year, they were decent. New Frontier bought them out and since Frontier has been in, they just hiked up the price and put a lock on my unit for absolutely no reason. I would never tell my friends or family to rent here. HORRIBLE customer service. Additionally, this spring, I found two mice and a mouse nest in my classic car that I’d weatherized so there is definitely a rodent problem in these units. Nothing better than paying $250/mo for an extra large unit for your classic car, just to find out that mice have been living in it for who knows how long.

Darah P

July 2, 2024

I went to access my storage unit to sweep it out and take photos on my last weekend (6/28-6/30/2024) and upon my arrival the lock was removed and replaced with a green tag. I didn’t open it and called K.O. Storage and left a message. Sunday Morning I received a phone call. Saying I could remove the green tag and retrieve the last of my items (I should still have my items!!!!!) low and behold they were gone. It may have looked like I just left them there but in all actuality I still had ownership of the unit (B13 in Hudson) until that day. My items were taken out of the unit BEFORE my scheduled move out date. I took my photos, and called KO storage again on Sunday and said my items were missing. This shouldn’t have happened. My tables are gone, and they were not anyone’s to remove from the unit. Today is the first of the month. If I had left them there today, I would have abandoned my property. However that’s not the case and I demand an answer. I am absolutely thinking of filing a police report as this is theft plain and simple. They were 2 brass table frames (no glass as I have it) Attached is the picture of the green tag that was placed on my unit I took this on Saturday. Update as of 7/2 After talking with Sean who was sure my items were stolen by a vehicle that slept overnight in the unit… I met with Howard and sure enough my tables were moved to a different unit of unclaimed property. So KO storage took it upon themselves to go into my unit. Remove the lock and move my property before my scheduled move out date. I had to file a police report thinking that my items were stolen , I think KO storage needs to update their process involving move outs. Someone could have at least called me. I will not be using KO storage in the future.

Toni Rossi

Professional, courteous service. The rental procedure was quick and seamless. Great rates, too. Representatives were ready and eager to assist with any questions or concerns. The unit was clean, swept, and ready for me to move my things in. Would definitely recommend! When it came time to move out from the unit, representative Carlo was so helpful in providing yet another seamless experience. Carlo took the time to ensure that our experience was a good one. Thank you so much for taking such good care of our needs. Definitely recommend!!!!!

Jdr

September 26, 2025

Great phone service. Very helpful. At least my rep was. Also very patient. But editing because this just now happened. He failed to warn me of this below.... Three months in they raised my rates by $50. Was told my price was good for a year. After a phone call they regretfully decreased my rates telling me it was mentioned in the contract I signed. Maybe so but that wasn't what I was told when I signed up. The girl on the phone even suggested I switch to another same size unit. Ummmm. What? Do all that work for only three more months pricing? They should send a specified text stating your rate will be increasing a month before and have you acknowledge the text message. Over all a nice clean and safe facility. The property manager cares about appearance.

Megan Cosgrove

November 11, 2025

Frustrated with New Ownership - No Access, No Communication, No Response I understand an acquisition has taken place, but the customer service since the ownership change has been extremely disappointing. Access Issues: I've made multiple trips to access my unit, only to find the gate code isn't working. I have two different codes on file, and neither one allows me entry. This is incredibly frustrating and wastes my time driving there. Rate Increase with No Explanation: My monthly rate jumped from $85 to $143—with no advance notice or justification while the same 10x10 unit is currently advertised on the website for $75. The lack of transparency is unacceptable. Zero Communication: I've called 2-3 times over the past 48 hours with NO return call or email. I was never informed about the ownership change. On one visit, I met someone who said he worked for the new owners and was also trying to fix the gate - he even offered to help me "jump the gate," which wouldn't have solved anything. Previous Experience: I was satisfied with KO Storage's response time and helpfulness when I had gate issues a few months ago. The contrast with the current ownership is stark. Bottom Line: I need reliable access to my belongings. It's too inconvenient to drive to my unit only to be locked out repeatedly. The combination of access problems, unexplained rate increases, and complete lack of customer service response makes this an absolutely terrible experience. I cannot recommend this facility under the current ownership until these fundamental issues are resolved.