Heartland Storage - Lake Geneva - N1989 Schaitel Road

Camille Tracy

December 2, 2025

Everything was “fine”, but with the new pricing you’d think I’d be able to get into my unit over 24 hours after the snowfall, but no. 3-4 foot drifts are INSANE. If you want renters to bring their own shovels than the prices need to go back down or at least go down in the winter time if we can’t even access our things. Picture doesn’t do it justice these were of the mild units. So many were much much worse. Do better. The middle lane was cleared and that’s it. Can’t wait to find somewhere else to go into. Forget calling this place because no one ever answers.

Brooklyn Kolff

Ashley was very nice and pleasant. She was out cleaning units and came and introduced her self and let us know that she is now in the office 2 days a week that if we need anything to let her know. We thought that was very professional of her since no one has been in the office quite some time. 5 stars for for Ashley

Anthony Hansen

⭐️⭐️⭐️⭐️⭐️ I had an absolutely wonderful experience with Heartland Storage, and a big part of that was thanks to Ashley! From the moment I reached out, she was incredibly friendly, patient, and professional. Ashley took the time to answer all of my questions and made sure I fully understood my options. Her customer service truly went above and beyond. She made the entire process smooth, stress-free, and actually enjoyable. It's rare to find someone who genuinely cares about helping customers the way Ashley does. Because of her kindness and efficiency, I would highly recommend Heartland Storage to anyone looking for a storage facility. Thank you, Ashley, for providing such outstanding service and making this such a positive experience!

Valerie Htwe

They were absolutely wonderful. They were patient when I was dealing with some issues with the location management . When we got to our 2nd location (backup up plan) they emptied and strategically placed all of my items in a storage unit from a 26 foot truck. FAST and RESPECTFUL THE ENTIRE TIME!! 😁😁😁😁😁 !!!!!!!! I will not use a different company!!! Thank you fellas! I appreciate all that you do. ! Valeriee

Joni Sommers

I spoke with Krystal and she was excellent at her job of walking me through signatures and completing all signing. She stayed patient and kind. I could only hope to have an agent like her every time one is needed in life. Sincerely, Joni Sommers