10 Federal Storage - Sussex St

Blake B

March 29, 2026

Worst Experience Ever! I would highly recommend you avoid this company!! I rented unit 106 and was planning on moving that day. I rented a U-Haul and packed everything for about three hours. Well, I managed to get into the facility with the gate code; however, the padlock code was never sent to me via email-in fact, it was seriously blank under 'Your Unlock code.' After that, I went on the web portal too, and it kept constantly erroring out. Then I decided to call the number. An AI chat answered; the bot sent me an OTP, but it said they didn't have any code on file for the padlock aswell! I sat there for about an hour with no success. I tried multiple times and no 'real' person was available... 'offices are closed.' It gets worse, though! The following day, I finally went through hoops just to talk to a real agent. This agent said they didn't know what the code was either and requested I DRIVE ALL THE WAY BACK just to give them the serial number on the padlock! They wanted me to burn my gas and miles after I already got screwed on paying $28 for my U-Haul Trailer and had to unload everything. They should have had someone who works for the company follow basic protocol to work with customers and send someone themselves! In addition, the agent never once offered the option of giving me a different unit that they actually knew the code for! In fact, they were persistent about giving me small credits on an account that has never even had 'A' open unit yet! This whole company should be ashamed. I may follow up with legal disputes soon because of how hard it was to get any compensation or my money back. It was an absolute nightmare- 45 minutes with an agent acting like it’s not possible to cancel services. A prime example of how not to run a business.

Grant Groves

April 2, 2026

I have been renting a storage unit for about 6 months and then received a message that my personal property needs to be removed in about 10 days. I have not received any other messages. I have sent several emails, numerous calls and there is been no calls or emails back to discuss this issue. I would not recommend storing your items at this location.

Ken Held

May 31, 2026

My last 3 months there they raised the rent 3 times total $75 to the $195 plus the website fee $13 what a joke the gate now takes 10 times longer to open. Do not believe the monthly quote it will only last a few months.

Lynne Thomas

I unexpectedly needed a storage spot at the last minute. It was a Saturday and was able to secure a spot and get in that same day, all via telephone.

Patrick McGill

Very clean great gate system app