My Xtra Storage

Justin S

November 16, 2025

Outsourced customer service gave me incorrect information on the opening of the units, of which is not disclosed online or in paperwork. The day after payment and confirmation, I discovered this and found the unit to not fit my needs. I immediately called to cancel and was promised I’d be refunded but first the owner has to call me. I waited 3 days, he called, tried to sell a bigger unit, outside my price range. I declined. He said he’d issue a refund immediately. 4 weeks go by and they send me an email saying I won’t get my refund and that I now owe them over $120 due immediately. I called the outsourced customer service, they said my account didn’t exist and they didn’t know what to do. Said owner will call you in 2-3 days, we’ll get this fixed. It’s been 10 days. Would not recommend, there’s better options in the area.

Dreamscapes Of Appleton

Great initial experience renting a storage unit from My Xtra Storage! Thank you for being prompt, courteous, and the quick answers I needed to make this a painless process!

Tiger Lily

January 2, 2026

Everything is done online even though a physical address is mentioned but it's in the middle of a field & not even close to where it's actually located. There was also a dead mouse in my unit before I put anything in it so they never inspected it before I rented. If you're looking for cheap & never plan to talk to a person this is fine. Expect mice, no security, & never plowed in the winter.

Cindy Jameson

This company's storage units are easy to get to with easy access. There is plenty of ground area to easily drive around the buildings with a moving truck and there is ample room to easily back a vehicle up to the units. The facilities are kept clean from debris and the units are clean as well. Each complex is well lit on the outside for security and night access. It is very easy to get ahold of someone knowledgeable when you have a question concerning a unit or billing. This company uses up-to-date technology and web applications which makes it easy to view and reserve available units at all of their locations. This also makes it easy to update billing methods and information on the web, without having to contact their offices.

Paul Behnke Jr

Easy auto payment, only ran into one problem in four years of renting through this company. I know I will come back if I ever need a storage unit again. We ended out renting due to finally buying a house. It was easy to give notice and friendly customer service.