Storage Lion of Trenton

Robert Weisenberger

Since Storage Lion has taken over , it was nice to see the improvements concerning the driveway . Luke , is Truly an Unbelievable Fella ! During the last 6 months, two of my accts . Had been hacked :-( That , and my age , not having realized it for a bit ! had my payments in a sad state of affairs for a bit 😕 He was truly more Compassionate, and Understanding , than I could have ever Hoped !!!!!! Helping me get Through That . We're back on track !!! You Are Quite Fortunate, to Have Found !!! Such an Outstanding Employee !!!! And to Luke : Thank You :-)

Mr. Yeliad

October 29, 2024

This must be the only way to contact someone who works here seeing as how phone calls and emails don't get responded to. Here's my email I sent out last week, Hey, I rent ***, I've sent messages and called and no answers to messages, whomever I talked to on the phone said they'll get back to me. Haven't heard nothing back or seen anything change. First, driveway is washed out. Y'all got potholes all over the yard, playing frogger when I drive in there, some are over 6 inches deep. It's ridiculous. You guys charge slightly higher than average pricing and why, nothing you guys offer is any better than the storage unit up the road. Second, the eyesore of the building that's falling over. Looks like someone drove their car into the side of the building. Is there a reason it hasn't been fixed yet? I expect to see this in Milwaukee not out here. Third, says office is open 24 hours? Not true, I rode in there in a motorcycle the other day, when I was leaving the automatic gate wouldnt see the bike and open, ok no problem. I called the 24hr office to see if they could remotely open it - no answer. So here I am with a bad leg and knee jumping the fence to put my code in on the outside. Fourth, my roll up door come off the track EVERY SINGLE TIME I open or close it. The tracks are mounted too far apart from the door itself. Again I've contacted you guys a few times now and it's still not fixed. Do I need to fix it and send you a bill? I don't work cheap especially for a company, Trenton storsafe, that has left a very poor impression on me. So with all that being said, I want to know when my next billing cycle is and request you do not renew it, I'm tired of your entire establishment and I'm moving on. You guys charge a premium price, I've done my research and you guys are slightly above the average price around for similar sized units, so how you think you guys can charge more and receive less is beyond me. I'm done and over all of it. I've attached 2 pictures showing the door from yesterday. One is the initial closing and the whole side of the door is off the track, second is how I left it because I had to be somewhere and couldn't spend any more time than the 20 minutes I did spend trying to get it back. And as you can see it's still not set in right so anyone can break right on in and steal my stuff. I expect an appropriate timed response to this matter. Thanks a lot! No response from that one so here's the next one I sent, Hmmm I guess you don't know what appropriate timed response means..... Well thanks for taking this matter seriously, obviously it shows you don't care about the facility or your customers. Update to my unit: Door came off the track, AGAIN, this time it got jammed and I had no choice but to fix it myself. Seeing as how I fixed it, on a weekend, after normal business hours I'm thinking $200 is fair and owed to me, right? Thanks! To whomever runs this place, a simple response would have gone a long way. Ive been renting here for less than 2 months and already looking elsewhere. Way to go! Keep up the great work!

Kyle Friestedt

May 25, 2025

Garbage facility and even worse management. They advertise boat storage, but the units are too close apart to back a trailer into any of them. As others have mentioned, the buildings are damaged and they attempt to charge you for “insurance” every other month despite having proof of coverage on file. Good luck driving through the massive potholes too.

Kate Winget

Amazing service via call & online! Penny is so kind, helpful & Awesome energy! She took the time to answer all my questions. Singing the lease online was so simple. In 20 mins, she helped me find a unit, explained everything to me & got the lease signed. I love the fact that it didn’t feel pushy or trying to upsell me on things I don’t need. She should be teaching customer service classes. 😊 I’m grateful that she made an unexpected, stressful situation so calm & easy for me! & HIGHLY RECOMMEND! Can’t say it enough, amazing service!

Carl Ball

October 9, 2023

I've communicated verbally and via email. The outdoor RV parking was so closely spaced I couldn't open the door unless the tenant next to me was away. I also didn't have room to open a slider unless the tenant on the other side was away. Backing into the space was difficult and time consuming. Access was either muddy or dusty. I also found this area was a kind of hangout for guys working on cars. I was disappointed with the disconnect of emailed documents which were never accurate. It was as if an entirely different clueless business was communicating with me. Rent increases, past due notices, etc. All inaccurate and somewhat harassing. I had to follow up on every communication to confirm I could ignore it. I'll watch my CC carefully to make sure I am not billed in error.