Extra Space Storage - 3912 - Scottsdale - Scottsdale Rd

Christine Fay

During my recent move, I realized at the last minute that I needed a storage unit as I was downsizing. I was thrilled to find a newer Extra Space Storage facility just up the street from my new place. The entire rental process was easy to complete online, and I only needed to stop by the office on my move-in date to finish up—perfect for a hectic moving day. Hudson, who was filling in that day, was courteous and very helpful. Less than a week later, I realized I needed a slightly larger unit. When I stopped by to see about upsizing, I had the pleasure of working with the manager, Deryk, who has been wonderful to engage with every time I’ve been at the facility. He let me view my upsizing options in person, found me the unit size I wanted just two units over, and handled the lease transfer smoothly and painlessly, which I truly appreciated. The facility itself is extremely clean and well maintained, inside and out. The staff, customer service, technology, and communication have all been excellent. My only minor critique—more for senior management—is that on-site managers should have the ability to match online pricing at their discretion. In my case, transferring units was clearly easier for everyone, yet the new unit was slightly more expensive than the online price, which can add up over time. Unfortunately, this wasn’t something Deryk was able to adjust, which was a bit disappointing. That said, I highly recommend this Extra Space Storage facility and would absolutely use them again.

Monique Maxwell

🌟 Derek at Extra Storage Space – A True Gem! 🌟 I have to give the highest praise to Derek at Extra Storage Space in Scottsdale. From day one, he has gone above and beyond—patient, kind, genuinely caring, and always ready to help. It’s like he doesn’t just answer calls; he takes care of people’s lives and memories with the same respect he would give his own. I’ve been a customer for about 10 months, and honestly, every interaction with Derek has been a breath of fresh air. Even when I couldn’t call back or had limited time, he handled everything with grace, professionalism, and a smile you can feel through the phone. Extra Storage Space hit the jackpot hiring him. Businesses could learn a thing or two from his level of dedication and kindness. Derek deserves all the recognition and compensation for the value he brings—not just to the company, but to the people whose belongings he protects and whose days he brightens. If you’re storing anything, ask for Derek by name. Trust me—you won’t just get service; you’ll get someone who makes you feel valued and cared for. Truly priceless.

Marc Tremt

Absolutely outstanding experience at Extra Space Storage in Scottsdale. The team here is super professional, incredibly friendly, and extremely easy to work with. From the moment I walked in, the staff made the entire process smooth and hassle-free. They go above and beyond to make sure everything is clear, organized, and convenient. The facility itself is spotless — genuinely one of the cleanest storage centers I’ve ever seen. The units are immaculate, the grounds are well-maintained, and everything feels safe, secure, and well-managed. You can tell they take pride in keeping the property in excellent condition. If you’re looking for a storage location in Scottsdale that’s clean, safe, professionally run, and easy to navigate, this is the place. Highly recommended.

Alivia Medrano

I’ve had a unit here for a year and a half now and it’s been such a wonderful experience! The facility is extremely clean and you can’t beat the air conditioned building especially in Arizona. The staff is extremely helpful and friendly. Deryk helped me recently with my unit and went above and beyond with assisting me! Thank you Deryk!

Timothy Cavanaugh

This location was very clean and well-maintained. Our stuff felt extremely secure for over a year. The staff was extremely helpful at both move in and move out. I would recommend this location to anyone.