BoxVault Self Storage

Andrea Madrid

June 13, 2026

Very disappointing experience with the management at this storage facility. The reception is everyday closed for long periods during the day, making it very difficult to get assistance when needed. Communication and customer service from the manager, Oscar, have been consistently poor and unhelpful. Overall, the lack of availability and support has made the experience frustrating. I hope management improves the level of service and accessibility going forward! Also one of my packages got lost because Oscar closed the reception during business hours forcing the delivery guy to drop my package outside! Don’t recommend this storage at all

Unprofessional All around

I had a great experience with Box Vault Self Storage thanks to Oscar. He took the time to really understand my needs and helped me make the best choice for my situation. Oscar was extremely patient, respectful, and professional throughout the entire process, answering all of my questions and making everything easy and stress-free. I truly appreciated his honesty and dedication to great customer service. I highly recommend Box Vault Self Storage, especially if you have the chance to work with Oscar.

Emi Guerra

Send best storage in all of Miami. Super safe super secure, reliable team. Worth every penny.

Jose E Marin

I had an excellent experience at Box Vault Self Storage, and Oscar made all the difference. He was incredibly patient, respectful, and professional, taking the time to explain my options and helping me choose what worked best for my needs. I never felt rushed or pressured, and his customer service was outstanding. I highly recommend Box Vault Self Storage and truly appreciate Oscar’s help.

Aimee Mazloum

Oscar Fong was exceptional in every way He moved me in to a unit swiftly and he even cleaned the floor. Very helpful staff and clean place. I definitely recommend it