Public Storage - Burnsville - 2000 Old County Rd, 34th Place

He is very kind, and I want to recommend to my friends!

The set up and introduction with Joanna were great. She was informative and helpful, thourough at her job and personable. The incident tonight does not reflect on her customer service. The first night being tonight that I planned to take 2 fully loaded vehicles to my unit were not acceptable. I arrived and woman ahead of us stated she wasn't able to get into the gate. Said she tried calling and went to Joanna's voicemail. I informed her the office was closed at 6. I tried the gate as well and it didn't open. The key pad was dated 5/18/19 10:45pm and that struck us both odd. The inside gate code box was dated 5/20/19 with time 6:25 and was accurate. I called and left Joanna a message as it rang but no answer and no follow up call to my message. To say I was disappointed is an understatement as this being my first experience with my purchased unit. And preparing to unload 2 vehicles wasting both of our time to come and utilize the unit. The other woman was just as disappointed. I hope this is resolved and compensated in a timely fashion to continue to utilize this brand new contract with your company and not a leave a great first impression.

Joann who I believe is the on sight manager is absolutely wonderful. She got me set up with a storage unit and explained the details and policies. I would have given it 5 stars but the unit that held the belongings that I purchased from a previous customer was a problem. The track was rusted and loose and when it was open the door came off the track and we were told there was nothing they could do to fix it at that time and could possibly get someone to come the following day which meant all the belonging would be available for anyone to take. We the customers worked on it for over an hour to make it possible to close and attach the lock back on it.