Extra Space Storage - 6918 - Las Vegas - E Fremont St

thuprilz

Very straightforward, easy check in and reservation process, and very clean lot! Jason Casteel was an absolutely incredible help! All of my questions were answered, and even though I was arriving in a rush and very last minute, he was extremely understanding and patient. Above and beyond customer service!

Live

I had an excellent experience at Extra Space Storage thanks to a remarkable employee named Michael who truly stands out. He is incredibly smart, professional, and knowledgeable about every aspect of the facility. His customer service skills are outstanding—he was patient, attentive, and made sure all my questions were answered thoroughly. It’s rare to see someone so young demonstrate such maturity and dedication to their work. He made the entire process smooth and stress-free. Extra Space Storage is lucky to have him on their team! Highly recommended.

Luwanda Owens

I contacted extra space because I noticed my bill showed a different amount than previous bills. I spoke with will and he was great he took care of my bill very quickly! Will was courteous and very attentive… thanks will you give customer service a good name 😊

Judy Hsiung

May 9, 2026

Updates 5/26 : I have been coming back and there seems to have some actual homeless people living out of some of the units which is not surprising on this side of town. Also for some reason today it has strong odor smell like urine in the AC units. So for that reason I had to remove a star. It was also hot inside the AC unit, felt like 80s. I'm just being informative. 04/26: Front desk was professional and understands what he's doing. He was able to answer all the questions we had for him. Did a great job showing us the available units and they were clean.

Shamika Clements

September 1, 2025

Mice, Mice, and More Mice August 31, 2025 Move out date July 17, 2025 Update Nothing has changed as far as the temperature controlled units...hotter than ever. Sweat factor the same. No changes after a phone call from management blaming previous owner for swamp coolers being turned off and no service available...smh This truly has to change or tenants need to be compensated for the issues that obviously can't be fixed. It's 3:45pm and the office is closed. June 28, 2025 Update (Extra Space) NO LONGER CLIMATE CONTROLED METAL BOX UNITS (THE TEMPERATURE 108° OUTSIDE AND 120° INSIDE) ALL OF MY PRODUCTS, CANDLES, SOAPS, AND PERSONAL ITEMS MELTED. IT'S SWELTERING INSIDE THAT I SWEATED OUT MY CLOTHING IN LESS THAN 15 MINUTES INSIDE. MORE THAN UPSET! FIRST AN UNEXPECTED RATE HIKE, NO NOTICE OF SELLING THE STORAGE TO ANOTHER COMPANY (Storage One to Extra Space), GATE CODES CHANGED WITHOUT NOTICE, FORCED TO SIGN A NEW LEASE, AND STILL NO PRESENCE OF ONSITE STAFF. (Storage One) Unfortunately, I have had my personal belongings here for a while now; but lately, I am a bit disturbed by the people hanging out in the facility. I had a half dressed woman scoping out my storage unit as she walked by to then turn around to ask if I wanted to buy drugs from her. I asked a guy in the front office about added security and more servailence for the property; he states that's a good logical question, but he couldn't answer it. On the following visit: the locked restroom is to stop people from living in the storage units per the rude lady at the front desk; Driver’s License is required to use it now. Many management changes, but Adam and Nakia were their best thus far. On the recent visit, the presence of bugs was all over my belongings (I'm going to have to reseal my boxes), which has never been a problem in the past 2 years. The facility used to be kept pristine but has fallen off drastically. Contacting someone in corporate or even the local office has been difficult. I just wish that they cared more about the facility and it's loyal customers.