Extra Space Storage - 6758 - Austin - 11712 N Lamar Blvd

Bharati Narumanchi

UPDATED 3-4-26: great customer service from Ryan on moving into a new space. UPDATED 11-26 After speaking to Ryan, he was able to negotiate a lower rate that was affordable. I appreciated his customer service and follow-through. My complaint and rating just reflects the corporate policies but Ryan was excellent and also handled my frustration very well. Thank you Ryan. SIGNIFICANT PRICE INCREASE - UPDATED AS OF 11-20-25 I have been storing my items in this location since May and didn't have any issues. I actually downsized to a smaller unit back in August. I just got a notice that they are raising my rate from $68 a month to $125 (in January and included taxes). This is an OUTRAGEOUS INCREASE. I couldn't believe that the increase was almost $50 more. I called the office and spoke to Ryan who initially told me the change was effective on 12-8 and then corrected himself after I said that notice didn't say 12-8 and said 12-24. I terminated my contract immediately after being "reminded" about how my contract was month-to-month and they could raise rates based on availability. I'm pretty sure I was told it was a promotional rate (I actually downsized and switched units). Buyer beware I guess. Will not do business with this company again which is disappointing because I had positive experiences with the manager for the location. ----------------- Great experience with Thomas at this location. He notified me last weekend that my door wasn't closed properly and also helped me secure another cheaper storage unit better suited for my needs. Excellent customer service at this location. Highly recommend!

Cheesy_ Design

Had an amazingly fantastic time when going into today with inquiries and questions on renting my first storage unit on my own. Had a wonderful and knowledgeable conversation with the manager Ryan. He was so kind, so patient, and helpful! Can’t wait to rent my first unit! :D

Jacob Thomas

Ryan at this facility did an amazing job showing us different garages, locations, and prices! We found the perfect unit in no time with his help! He was very knowledgeable with the different terms, safety, and cleanliness of the locations.

Antoinette Darden

Ryan has been such a great help with my storage needs!! He provides the best customer service and will help you find the perfect unit to fit your storage needs. For anyone searching for a storage unit, I recommend Extra Space Storage 10/10.

Larry Jeffrey II

I have been renting a storage unit here for years before the location changed hands. I first met Thomas on his first day at the N. Lamar location, directly after the changeover. When I met with him then and when I see him in the office, he has always maintained a cool and relaxed manner even in the most stressful of situations. He is very professional and courteous every time I meet him. Having him here, has been a benefit to everyone.