Extra Space Storage - 7301 - Austin - IH 35 Frontage Rd

Nadia Alsado

April 29, 2026

I had a terrible experience with this facility, similar to other posts. My price increased by over 70% after 4 months even though it was never communicated the initial price was promotional. It went up another 10% at month 10. When I tried to contact someone about being billed inaccurately, they validated the rate had more than doubled. I was unable to log into my online account to look at the bill. I tried to reset my password over 10x but it consistently did not work due to system errors on their end. In addition, you cannot get anyone on the phone at centralized services or the facility. Lastly, I called to verify I could store a cube at the location for one day and the staff said no problem. When I arrived on move out day, I was told they do not allow cubes to be there overnight. Terrible customer experience. I would never work with this company again. The corners you’re cutting financially are evident to your customers and word travels far.

Alix Anopol

John just saved my entire day!!! I rented a unit from a different storage company location nearby and I was horrified when I got there and there were no controlled access on the building other than the entry gate, so I canceled and came over here and he found me a unit right away that was perfect for what I needed, and much safer. I signed and I was able to get out right before the end of his day! Thanks again for all the help.

Ona Shue

I was renting Storage at this location for 6mos. John & Angel have been fantastic at taking care of all my questions and concerns. They've gone above & beyond easing my anxiety for the move in, the safety of the facility, the services they offer, as well as our move out, (to a different Extra Space storage location. The new location was closer for our current needs.) Also, thank you for taking care of my packages. Getting them safely from storage has been amazing! Repeat client for as long as I need thing stored! They're just that good. Thank you, again, John, Angel, and ESS for taking care of our belongings and for being an ease of mind. Shout-out to Angel for helping me for our complete move out process!!! You definitely were an angel for us!

Owen Aronson

January 26, 2026

BREAK IN. I have been using this space for over a year. I discovered that my unit was broken into on Friday evening. I called and left voicemails with the rental office. It is now Monday mid morning and I have not heard anything from management. I called again. No answer. I have left another voicemail. I called the national 800 number. I tried to use the chat feature. It seems extra space cannot be contacted. What is going on over there? I have filed a police report. This is added after initially posting. Reminder I have left my contact info with management. They have not called me. They have posted some note their concern here. But did not directly call me. FYI

Grant

September 1, 2024

Overall, it was a terrible experience. My unit was broken into less than a month into renting. The company was unapologetic and offered zero help. After we filed a police report, they refused to offer any video footage from the previous night. They were very shady and felt like they've done this before. Talked to some other renters on site, and apparently, these break-ins happen often. And extra space is never helpful. When moving out, we witnessed another unit with a broken door from a break-in. The condition of the place was lack luster as well - not a cool as expected, doors were hard to get into, there were never enough carts, and the place was dirty (cigarette butts inside, smelled like weed often). There are way better places nearby.