Customer service was great! When I was looking for a storage unit I called the phone number on the web. The gentleman on the phone was very helpful. He helped find me the right storage I needed and closest storage unit available. The gentleman at the store was also very friendly and helpful. Showed me the unit and made sure I was satisfied with the unit. I highly recommend SelfStorage. The area looks safe and secure. Plus the people working there are so friendly and helpful.Full Review
Everything from my experience online to put my unit on hold, filling out the paperwork, and even moving my stuff in has been easy and pleasant.Full Review
I had used this facility for 2 years before the owner made a big mistake and let Cubesmart begin managing the facility. Less than 2 months after they took over I lost 90% of everything I owned. Irreplaceable items. Cubesmart claims to have good customer service. The reviewing customers must be professional paid liars. They did not care about my situation or what I was going through. Payment plans are not an option. (Being a single parent,I typically would pay half with 1 check and balance with late fee with my second monthly check) But they did not even want to hear my devastating life experience, or that I would be able to get caught up in less than 30 days. Instead they billed me for a "auction fee" and auctioned my memories to whoever had the most money.Full Review
I needed a second storage-locker, climate controlled, for the remaining household items to store in advance of major renovation work at the house.
This Life Storage facility located at 3535 Roosevelt Avenue is brand new and sparkling clean. The staff is very professional and helpful. I got checked-in and had my locker ready for use in under 10-minutes.
The facility is very well secured. The auto-gates are very fast! The best thing though, is the awesome A/C cooling that they have in those units during these hot summer days. I know that my property is in good hands at Life Storage!Full Review
5' x 5' Unit
1st Floor, Climate Controlled, Interior, Roll Up Door
Manager was very helpful and the whole process took only minutes. Great company!Full Review
Karina, who assisted us in obtaining the storage unit was very friendly, polite, and professional. She was very thorough in explaining everything. We found the facility to be very clean and well kept. Also, security is very important and it appears that they have everything in place to help protect your belongings.Full Review