Public Storage - Herndon - 2921 Centreville Road

We made a reservation for outdoor parking — which requires in person presentation of registration and title. We showed up 2 days prior and they said they had rented the space out. I had spoken to two people after we made the reservation and they said our space would be held until our move in date. Clearly someone there decided otherwise. We had to find another space at another facility on short notice.

It's cheap, and you're getting cheap quality. Monthly rent using calendar months, not days from move in, which is against the norms of contracts, and is deceptive and abusive to customers. So be sure to move in on the 1st, not the 29th. They also force you to buy a $20 lock whether you want it or not, in addition to the administrative move in fee. The bathrooms were locked up well, but the gates to the storage units never closed. The walls between storage units are paper thin (and broken in my unit), so you'd better trust your neighboring units. There is lots of ventilation gaps on the top (so again, be sure you trust your neighboring units). Overall, very insecure, but you're probably storing used furniture, and nothing actually valuable. But on the plus side, the concrete floor was nice enough, no signs of flooding, fire, smoke or water damage. And I did see someone repairing the roof that day, so at least they put in some maintenance effort. There were a lot of busted up vehicles in the parking spaces. The paved roads between units were not well maintained and very bumpy. Overally, it had more of a "we cater to evicted drug addicts" atmosphere than a semblance of security, quality or cleanliness. I also never had to meet anyone to move in, which is nice in that it was minimal paperwork. But a little scary, like, does anyone ever even monitor the place?

The facilities are just what we expected them to be and the office staff were extremely knowledgeable, helpful, professional and friendly.