Extra Space Storage - 7569 - Bay Shore - 5th Ave

TheroneShellman Media

I lost the keys to the storage lock and so I called the office and let them know I would come in the following morning. Once they opened in the morning I went inside the office and let Faith know about my situation. She was very polite and directed me to signing an online release form. She went and grabbed a drill and we walked to my storage. I didn't have a regular lock which hangs on the outside. The one I had was a circular lock which you place inside the lock area and it locks in when you turn the key. This type lock goes inside and so you cannot use a bolt cutter. Faith was very patient and it took three drill bids, and two, three batteries, as well as a flat head screw driver and hammer to get the lock out. It took some time and grit, but Faith was patient and good spirited the whole time. I wanted to help, but she told me she had it, and she did. I appreciated her assistance because she could of just given up and called a locksmith after a little bit of time. She stayed with it and got the job done. I was sorry to have caused so much work, but at the same time appreciative. Five stars in every category for Faith over at the 5th Avenue location.

Carl Gayle

Shavon and team was amazing ! They answered all of my questions and made me feel comfortable as I’m a new resident in the area. Thanks so much !!!!!!

Keith Stevens

Excellent customer service! Stacy and Faith were amazing! Process was fast and stress free. Storage unit is spotless.

Jairo Lopez

May 3, 2026

I give one star beacuse you cant give it any less... this place is getting worst every day, 2 of the entrances are most of the times broken, the whole place is filthy... theyre quick to call you when is due date lol on top of that they raise the rent 2 or 3 moths. The only reason they have lots of 5 stars is beacuse they literally make you give them 5 stars when you get the unit

Meg Euncie

First time looking for storage space and stopped in on a Saturday , I was assisted by Faith!, She was really sweet, friendly and helpful. She explained everything on how extra storage works, I had a pleasant experience.