Ashley Manager on site was very proficient with helping me choose a unit. Doing paperwork was a breeze ,very timely was done before you knew it . Place was very clean nothing laying about ,there were no nails or debris to be found . My tires and I thankyou.Full Review
Office are the nicest people and very helpful, making sure you dont need something and always making sure your hydrated. They also have a bathroom opened at all times. This facility is also very clean always looking nice.Full Review
5' x 5' Unit
1st Floor, Alarm, Climate Controlled, Interior
50% off First Month's Rent! FREE truck rental. Free $10 Starbucks gift card at time of rental.
My experience with Public Storage has been very positive, both in San Antonio and in Austin. I have found the facilities to be in excellent condition and the on site staff could not be more helpful.Full Review
I was impressed by my experience at two different Public Storage locations recently. Staff at both were very helpful and friendly. The first place didn't have exactly the unit I wanted so they helped me find another available unit nearby within my budget. The second location was exactly what i was looking for and the signup process was a breeze. I don't think I'll need storage much in my future, but if I do, I will definitely return to Public Storage. Great experiences at both locations! A+ for customer service!!Full Review
The manager, Steve, was very helpful and showed me several different storage units. Iâm happy with my storage unit and feel my things are very secure.Full Review
Fast and Easy Online Reservation, no surprises at the facility, everything I was charged was expected, friendly staff, super clean and new facility, quick signup and paperwork. Highly Recommended!Full Review
Very pleased. The facility is clean and secure. Leah was great signing us in and showing us our unit and how the gates and elevators worked with our secure codes. The registration process was simple and most of it I was able to do ahead of time online.Full Review
Service was good, a bite of a wait time with only 1 worker, and even though i said I didn't want the (SafeMove) truck rental warranty insurance... But, I was still charged for it when i had to request a 2nd days use Still needing the truck. I gave $100 upfront cash payment, But owed ($36.70 + $28.00) Unexpected added charges BIG DEAL BRAKER for giving a good review!!!!
I was finding it very difficult to understand why I was being charged after I had given $100 cash payment up front before leaving the uhall truck rental store. I new i would owe for the additional days rental for the truck. But I had not Expected expected to also be charged after returning the truck the SafeMove coverage fee of $28 or how i can get my money back now???
Also, My truck wasn't quite filled all the way up, so i had to spend a little more to fill it up. & I definitely wasn't expecting to pay for the milage Upon returning the truck (since I was under the impression that the mileage had been added Already into the original full upfront price when I spoke before coming in during making my reservation with the store employee that the coats were being included. Yet clearly they were not...
When I originally spoke with uhall store employee I simply went off his word of costs. Yet here i find myself charged for the 2nd day truck rental $28. ( and I definitely didn't know that the uhall dally Rental was a $10 rental fee per day as well )..
So, in total when returning the truck back i was charged $28 + $36.76 +
$59.90 (uhall Truck rental a day fee) +
$20 (uhall dally rental a day fee)
- minus the 109.23 I previously had paid Upfront..
I owed = $44.34 (I was only credited $7.41 since the employee didn't seem to know to take cash payments 1st and then tell the customer the remaining owed amount for credit card balance due)
I cannot say my whole experience was good. Because of all the miscommunication and added unrequested $28 safe mover coverage fee Charge i paid for. that I never asked to be charged for. and I told the store employee over the phone & in person I didn't want the coverage from the very start of business....
I made sure to repeat myself stating that I did not want the coverage service added to the truck rental. Still it was & i ended up paying before getting my printed out invoice receipt and later the next day going over what I was charged for.
I'm out $28+ money... SadFull Review
Staff member was friendly, helpful, social-distancing, masked, knowledgeable and answered my every question. The facility itself was spotlessly clean, well-laid out and everything (lock, doors, etc.) worked.Full Review
This location is super clean and employees are outstanding!Full Review
I didn't know what to expect, but the manager was very cordial and professional. He asked about my needs and what I was storing. He made sure I was getting the correct space that would support me. I have nothing but glowing comments about the service I received.Full Review
Great customer service always friendly staffFull Review
5' x 5' Unit
1st Floor, Climate Controlled, Interior, Swing Door
Mark and Jodie were stellar in their service pre during and post signingFull Review
Tracey at Public Storage has been very helpful getting me moved in. I originally ordered a 10 x 15 but very quickly found out I would need a 10 x 20 on the ground level because my furniture is extremely heavy. Tracey found me a larger unit on short notice which was fantastic. She also assisted me in getting smaller unit a few weeks later that I could use for sorting. It's been a great experience working with her. I can also tell you I shopped around, and Public Storage has the best rates by far. Thank you!Full Review